Returns & Refunds
7-Day Return Policy
We offer a 7-day return policy from the date of delivery. If you're not satisfied with your purchase, you can return it for a full refund or exchange.
* Return period starts from delivery confirmation date
Eligible for Return
- • Product is in original condition with tags attached
- • Product packaging is intact
- • Product has not been used or damaged
- • All accessories and manuals are included
- • Return initiated within 7 days of delivery
Not Eligible for Return
- • Personal care items and cosmetics (opened)
- • Food and perishable goods
- • Digital products and gift cards
- • Custom or personalized items
- • Products marked as "Final Sale"
How to Return
1
Request Return
Go to "My Orders" and click "Return Item"
2
Pack Item
Pack the item securely in original packaging
3
Courier Pickup
Our courier will pick up the item from your address
4
Refund Processing
Refund will be processed within 3-7 business days after inspection
Refund Methods
Refunds will be issued using the original payment method:
- • Credit/Debit Card: 5-7 business days
- • Bank Transfer: 3-5 business days
- • E-Wallet: 1-3 business days
- • Cash on Delivery: Bank transfer within 5-7 business days
Need Help?
If you have questions about returns, please contact our customer support at support@rupanta.id or call +62 21 5000 1234