Help Center
Live Chat
Chat with our customer support team in real-time
Email Support
Send us an email and we'll respond within 24 hours
support@rupanta.idPhone Support
Call our customer service hotline
+62 21 5000 1234Operating Hours
Monday - Friday: 9:00 AM - 6:00 PM WIB
Saturday: 9:00 AM - 3:00 PM WIB
Sunday: Closed
Frequently Asked Questions
How do I track my order?
You can track your order by logging into your account and visiting the "My Orders" section. You will see the tracking number and current status of your order.
What payment methods do you accept?
We accept credit/debit cards, bank transfers, and cash on delivery (COD). All payments are processed securely.
How long does shipping take?
Standard shipping takes 3-5 business days. Express shipping is available for 1-2 business days delivery.
What is your return policy?
We offer a 7-day return policy for most products. Items must be in original condition with tags attached. See our Returns page for more details.
How do I cancel my order?
You can cancel your order within 1 hour of placing it from your order history page. After that, please contact customer support.