Privacy Policy

1. Introduction

Rupanta.id ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Account credentials (username and password)
• Payment information (credit card details, bank account)
• Shipping and billing addresses
• Purchase history and preferences
• Communication history with customer support

Automatically Collected Information

When you use our Platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, clickstream data)
• Location data (approximate geographic location)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Processing and fulfilling your orders
• Providing customer support
• Sending order confirmations and shipping updates
• Personalizing your shopping experience
• Improving our Platform and services
• Detecting and preventing fraud
• Complying with legal obligations
• Marketing and promotional communications (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

• Sellers: To fulfill your orders
• Service Providers: Payment processors, shipping companies, and analytics providers
• Business Partners: For marketing purposes (with your consent)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits
• Access controls and authentication
• Employee training on data protection

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings, but this may affect Platform functionality.

Types of cookies we use:

• Essential Cookies: Required for the Platform to function
• Performance Cookies: Help us understand how you use the Platform
• Functional Cookies: Remember your preferences
• Advertising Cookies: Deliver relevant advertisements (with your consent)

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@rupanta.id

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Indonesia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: